Company: NeoPrint Technologies
Document: Return & RMA Procedure

Eligibility:
- Products must be returned within 30 days of purchase.
- Must include all original packaging and accessories.
- Refunds granted only for undamaged items unless DOA.

Steps:
1. Customer contacts support@neoprint.com with order number.
2. Support issues RMA number and return label.
3. Customer ships item to designated return center.
4. Product is inspected (2-3 business days).
5. Refund or replacement issued.

Restocking Fee:
- 15% for opened non-defective items.

Exceptions:
- Customized or modified printers are not returnable.
- Consumables (filament, resin) are non-refundable once opened.